Delivery Policy – Ace Computers

Overview

At Ace Computers, we aim to provide fast, reliable, and transparent delivery for all orders placed through ace-computers.co.uk. This Delivery Policy explains how we process, ship, and deliver your items so you always know what to expect.

Processing Times

• Orders placed before 2pm (Monday–Friday) are usually processed the same day.
• Orders placed after 2pm, on weekends, or on bank holidays will be processed on the next working day.
• Custom‑built systems or special‑order items may require additional processing time. If so, we will notify you before dispatch.

Delivery Options & Times

We offer several delivery methods across the UK:
• Standard Delivery (2–4 working days)
  • Available on most items.
  • Tracked service.
  • Delivery times may vary depending on your location.
• Express Delivery (1–2 working days)
  • Priority dispatch.
  • Fully tracked.
  • Ideal for urgent orders.
• Local Delivery / Collection (where available)
  • Customers within our local service area may be eligible for same‑day or next‑day delivery.
  • Collection from our premises can be arranged by appointment.

Delivery Costs

Delivery charges are calculated at checkout based on:
• Order weight
• Delivery method selected
• Delivery location

We aim to keep delivery costs as low as possible while ensuring safe and secure transport of your items.

Delivery Areas

We currently deliver to:
• Mainland United Kingdom
• Some remote areas may require additional time or incur extra charges.

If your postcode falls outside standard delivery zones, we will contact you before dispatch.

Tracking & Notifications

Once your order has been dispatched, you will receive:
• A confirmation email
• Tracking information (where applicable)
• Estimated delivery date

You can track your parcel at any time using the link provided.

Failed Deliveries & Redelivery

If a delivery attempt is unsuccessful:
• The courier may leave a calling card
• You may be able to rearrange delivery or collect from a local depot
• If the parcel is returned to us due to non‑collection, additional charges may apply for redelivery

Damaged or Missing Items

We take great care to package items securely. If your order arrives damaged or incomplete:
• Contact us within 48 hours of delivery
• Provide photos of the packaging and item where possible
• We will arrange a replacement or solution as quickly as possible

Questions or Support

If you have any questions about your delivery, please contact us:
Email: support@ace-computers.co.uk
Phone: 01524 411666
Website: ace-computers.co.uk

We’re always here to help.